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PROBLEMFUSSYNESS OF CUSTOMERReceptionist : Good morning, Welcome to The SOB Hotel, How can I help you sirGuest: yes, I do. The room that you provide is a miserable room. The room was dirty, the curtain has hole patches and worst thing the water is greyish and I could not have a proper bath. Can you explain me why I have to go through this? I want a refund! Is this a five star hotel? Im not satisfied with this.
Receptionist : Im very sorry for the convenience. Would you like to change to a different roomGuest: No! I want my refund!
Receptionist : Sorry sir, unfortunately I‘m not authorised. Are you fine to have a better room with a hotel compensation of Jacuzzi, spa and free dining meals for one night.
Guest: hmm.. sound good to me. But first, can I have a look at the room because I don’t want the exact thing to happen again.
Receptionist : Of course sir. This is your room key and your room number is B121 level 6 Wing A. U can have a look first at your new room. If u like the room please inform me immediately. So it will be easy for me to transfer you to that room.
Guest: okay..thank you..i will be back soon.( Conclusion: As a receptionist we have to be patient in handling a guest and always answer in a polite and calm way .)PROBLEMFUSSYNESS OF CUSTOMERReceptionist : Good morning, Welcome to The SOB Hotel, How can I help you sirGuest: yes, I do. The room that you provide is a miserable room. The room was dirty, the curtain has hole patches and worst thing the water is greyish and I could not have a proper bath. Can you explain me why I have to go through this? I want a refund! Is this a five star hotel? Im not satisfied with this.
Receptionist : Im very sorry for the convenience. Would you like to change to a different roomGuest: No! I want my refund!
Receptionist : Sorry sir, unfortunately I‘m not authorised. Are you fine to have a better room with a hotel compensation of Jacuzzi, spa and free dining meals for…